1. Check your order on receipt

When your order arrives, please check the tile count and the condition of the tiles, racks, dice, wind indicator and case against your quotation and packing list.

2. If something is damaged or missing

Photograph the damage or the missing items, including the packaging where it helps to show what happened. Then contact us through the RFQ page, including your name, order details and the photographs.

Please keep the items and the original packaging until we reply, so we can agree on the next step with you.

3. What happens next

We look at each case and confirm the resolution with you case by case — for example, a replacement for a damaged or missing part, or a refund where that is the agreed resolution. Any return shipment is also agreed with you before you send anything back.

4. What this page does not set

We do not set a fixed returns window, refund percentage or restocking fee on this page. Those are part of the resolution confirmed with you case by case.