How shipping works

Your order is packed in export-ready cartons and shipped with US shipping support. Tell us your destination or port in your RFQ, and we will confirm the shipping arrangements for your order on your quotation.

• Export-ready cartons, packed for international shipment to the United States.
• US shipping support for your order, from dispatch to delivery.
• Shipping cost is confirmed on your quotation, based on your destination or port — please include your destination or port in your RFQ.

Lead time

Lead time is confirmed after your sample is approved. Please share your deadline in your RFQ and we will confirm the lead time for your order on your quotation.

Packaging protection

Your sets are protected for export and handling, so they arrive ready for your customers.

• Export packing designed to protect tiles, racks, pushers and accessories in transit.
• Handling protection inside the carton and around the set, so the contents stay secure.
• Clear carton marks, so each carton can be identified and checked on arrival.

How payment works

Payment methods and terms are confirmed on your quotation. If you have a payment question, please include it in your RFQ and we will confirm the payment methods and terms for your order.

On receipt

When your order arrives, please check the tile count and the condition of your sets. If anything is damaged or missing, photograph it and contact us through the RFQ page. Resolution is confirmed case by case.

• Check the tile count and condition on arrival.
• Photograph any damage or missing items.
• Contact us via the RFQ page with your photos and order details.