Your set has arrived. Before you put the tiles away, take a few minutes to check it while everything is still in its packaging. This guide shows what to count, what to look at, and what to do if anything is damaged or missing.
1. Unpack and count
Open the box and count the set: 166 tiles in total (152 core tiles + 8 flower tiles + 8 joker/wild tiles), plus racks, pushers, dice, betting chips, and the bag or case. Count the tiles first, then check that each accessory is present.
2. Check the workmanship
Look at the laser engraving, the colour, and the material. The engraving should be clear and consistent across the tiles. If you ordered acrylic or melamine, check that the material matches what you ordered; the first guide in this series, Acrylic vs Melamine, explains the difference between the two.
3. What was already checked before shipping
Your order went through a 3-stage quality check before it left, as described on the Quality & Certifications page. Checking on arrival is a second look, not the first inspection — it confirms the set travelled well.
4. If something is damaged or missing
Photograph the damage or the missing item, keep the packaging, and contact us through the RFQ page with the photos. Do not throw the packaging away until the matter is resolved.
Related reading: How to Order American Mahjong Sets: MOQ, Samples and Your First Bulk Order — and Shipping & Payment for how your order is packed and sent.