Blog & Guides — Customization Process

How Custom American Mahjong Orders Work: From Brief to Bulk

Ordering a custom American Mahjong set does not start with finished artwork. It starts with a brief — a style you like, a reference, and what the set is for — and then moves through five simple steps: choose a style, confirm the details, share artwork, approve the sample, and then bulk production and shipping to the US. This guide explains each step the way we explain it to US retailers, brands, distributors, mahjong clubs and private-label buyers.

Step 1 — Choose a style

Choose a style or send us a reference you like. A photo or reference is welcome — you do not need finished artwork yet. Tell us how the set will be used: a premium gift, a private-label set, or club and teaching use, and we will confirm what is possible for your order.

Step 2 — Confirm the details

Confirm MOQ, sample, material and packaging. Our bulk minimum order quantity (MOQ) is 50 sets, and you can order 1 sample set before bulk production. Choose acrylic or melamine, tell us your packaging, and your price is confirmed on your quotation. The MOQ for your order is confirmed on your quotation.

Step 3 — Share your logo and artwork

Share your logo and artwork files with us. Almost every part of the set can carry your brand:

• Tile faces — your artwork, characters and joker designs, laser engraved on every tile
• Tile backs — your pattern or solid colour on the back of each tile
• Colours — custom tile colours and colour combinations to match your brand
• Jokers — custom joker designs for NMJL-style play
• Logo — your logo engraved on tiles, racks or packaging
• Racks, pushers and bags — custom racks, pushers in your chosen colours and branding, and carry bags with your logo and colours
• Inserts — box inserts shaped to hold your tiles, racks and accessories
• Retail box — retail-ready boxes printed with your brand and artwork
• Carton marks — carton marks and labels printed to your specification

Step 4 — Approve the sample

Review the sample and approve it before production. Bulk production starts only after your sample is approved, and production lead time is confirmed after your sample is approved — so please share your deadline in your enquiry.

Step 5 — Bulk production and shipping to the US

Bulk production, then shipping to the US. Every order is checked before it leaves the factory, and your order is packed in export-ready cartons, with US shipping support.

Quality checking covers:

• Tile count — every set counted
• Engraving clarity — every face checked
• Jokers — correct jokers included
• Accessories — racks, pushers and bags checked
• Packaging fit — tiles and accessories fit the box
• Carton marks — marks match your specification
• Export protection — packed in export-ready cartons

Acrylic or melamine — in brief

Choose acrylic for a premium gift or private-label set, where presentation and branding matter most. Choose melamine for club, teaching or cost-controlled projects, where sets will be used often. Whichever material you choose, both are laser engraved — no ink, no stickers and no fading.

What to send for a fast quote

Send us these six details and we can quote faster:

• Quantity
• Destination / Port
• Material
• Packaging
• Branding
• Deadline

Ready to start your custom order?

Send your brief through the RFQ page, or read more about what you can customize on the Customization page.