FAQ — HUIKANGTRADE
Frequently Asked Questions
Answers for US retailers, brands and distributors sourcing American Mahjong sets — MOQ, customization, samples, quality, shipping and payment, in one place.
Your questions, answered
If you cannot find the answer below, send us your question through the RFQ page and we will confirm it on your quotation.
1. What is the MOQ?
Our bulk minimum order quantity (MOQ) is 50 sets. You can order 1 sample set before bulk production. The MOQ for your order is confirmed on your quotation.
2. Can I customize my mahjong set?
Yes. You can customize tile faces and backs, colours, jokers, your logo, racks, pushers, bags, inserts, the retail box and carton marks. Tell us your design and branding requirements in your RFQ and we will confirm what is possible for your order.
3. Acrylic or melamine — which is better?
It depends on how the set will be used. Choose acrylic for a premium gift or private-label set, and melamine for club, teaching or cost-controlled programs. Both materials are laser engraved — no ink, no stickers and no fading.
4. How do I get a quote?
Send us your quantity, destination or port, material, packaging, branding and deadline through the RFQ page. Your price is confirmed on your quotation.
5. Can I order a sample first?
Yes. You can order 1 sample set before bulk production. Sample details are confirmed after we review the scope of your order.
6. How long is production / lead time?
Production lead time is confirmed after your sample is approved. Please share your deadline in your RFQ so we can confirm the schedule for your order.
7. How is quality checked?
Quality checking covers the tile count, engraving clarity, jokers, accessories, packaging fit, carton marks and export protection — checked before your order is shipped.
8. How is shipping handled?
Your order is packed in export-ready cartons, and we provide US shipping support. Shipping cost is confirmed on your quotation, based on your destination or port.
9. How do I pay?
Payment terms are confirmed on your quotation. If you have a payment question, please include it in your RFQ and we will confirm the terms for your order.
10. What about returns / damaged items?
Please report any damaged or missing items with photos when you receive your order. Resolution is confirmed case by case.
Ready to get a quote?
Send your requirements through the RFQ page, or take another look at the American Mahjong set first.